What can we offer you?
Click on the course link in the navigation bar to see course and enrolment information.
Anntek offers a range of accredited and non-accredited training programs that can be customised to suit the needs of you or your organisation.
Thinking of becoming a registered training organisation - 30716QLD Diploma of VET Registration and Management is the course for you!!
If you are considering upgrading your old trainer and assessor qualification or becoming a trainer or assessor, Anntek can help you achieve your goal by completing TAE40110 Certificate IV in Training and Assessment.
Information For Students
Code of Practice and Access and Equity
Click to read our Code of Practice and Access and Equity Policy
Enrolment
Enrolment in the courses offered by Anntek consist of three simple steps:
1. Decide on the qualification you wish to complete
2. Download the Course Information manual
3. Obtain and complete the applicable enrolment form, scan and email to Anntek
Should you wish to contact us, use the Contact Us facility on the website.
Once your enrolment form is received by Anntek, you will receive formal notification of your acceptance into your course and an invoice for the course fees. Refer to the Fees and Charges Policy of Anntek.
Fees and Charges
Course Fees
All information on fees and charges is contained in the Anntek Fees and Charges Policy. Click here to view the fees for the courses offered by Anntek. All course fees include a non-refundable deposit and materials component.
Upon successful enrolment, Anntek will issue an invoice covering all fees due and payable for the course. The invoice will specify due dates for payment and reminder invoices crediting payments made will be sent at intervals designated on the fees and charges schedule.
Refunds
Where Anntek cancels a course due to insufficient numbers, all fees will be returned within 14 days of formal notification being sent to all participants. However, if you choose, these fees may be transferred to the next available course. Those wishing to transfer the fees will be given priority enrolment in the next available course.
Further information on fees, applicable charges and refunds are outlined in the Anntek Fees and Charges Policy .
RPL
Fees for RPL are required at the time of application. Fees for RPL are not refundable.
Recognition
Anntek will recognise the qualifications and statements of attainment issued by other RTOs.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) allows you to demonstrate that you hold certain skills that would normally be attained through participation in this or other forms of training that leads to nationally recognised qualifications and/or statements of attainment.
If you wish to apply for assessment for RPL you should download a copy of the Anntek RPL Guide and Application Form for the applicable qualification. The guide will explain the process for preparing a portfolio of evidence, which details your previous work experience, education and training details and other interests or skills. Other supporting documentation, such as references, previous learning, reports and work samples may be included with the application.
In the case of formal learning, applicant’s portfolios may contain the following documents.
• certified copies of a any qualifications/statements of attainment;
• details of any formal assessment of learning undertaken;
In the case of demonstrable experience whether through work or life experiences, applications should include a detailed curriculum vitae/resume and letters of support from appropriate persons/organisations who can verify these details.
Applications and the applicable fees (refer to the Fees and Charges Schedule), should be submitted to the office administrator as soon as is practicable to avoid repeating units of competency where these skills have already been obtained.
Whilst the policy of Anntek requires you to submit this documentation to support your application for RPL, management also incorporates various other techniques to assist in the assessment of your application including formal discussions, interviews and challenge tests where applicable.
Direct Credit
Direct credit is awarded where you have completed the same units of competency previously. The units you have completed will have the same name and code as listed on the National Training Information Service (NTIS) at the time of enrolment. Where you have obtained a qualification or statement/s of attainment for previous qualifications or units of competency completed and wish to have these recognised you must provide certified copies of the qualifications and/or statements of attainment with your application to Anntek.
This must be done as soon as is practicable after submission of the enrolment form to make certain that you do not repeat any units of competency.
Credit Transfer
If you have completed qualifications or units of competency from a previous training package or qualification with similar outcomes you may have these recognised. In order to apply for Credit Transfer you must first contact Anntek to see if the units of competency are from a recent training package and the degree of changes made between training packages.
If you have completed an older qualification or unit of competency, an alignment exercise must be completed to determine the extent to which the units of competency from the origin qualification align to the units from the destination qualification. You will be requested to provide a range of documentation to support the alignment that may include:
• Certified copies of qualifications/statements of attainment/certificates
• Where possible, academic transcripts
• Learning or assessment materials from the origin qualification/course
Complaints and Appeals
Complaints
All learners have the right to make a formal complaint regarding any systems or processes provided by Anntek. Should you feel that you have a genuine complaint with regard to our service we expect that you will communicate this to us to assist us in improving our processes, systems and customer service standards. You may wish to lodge your complaint in writing or verbally.
All verbal complaints must be directed to the administration office of Anntek. You will be asked to provide full details of the complaint including you name, address and contact numbers so that Anntek may make contact should further clarification be required. It should be noted that Anntek respects your right to privacy and as such all personal details including name and contact details will remain confidential.
The details of the complaint will be passed on to management for their consideration and arbitration. In deliberating the complaint, all relevant legislation and regulation will be accessed and given due consideration and discussions documented. In all cases, you will be fully advised of the outcome in writing.
Where you are dissatisfied with the decision of management, you will be invited to meet with management to further discuss the issues and negotiate to reach a mutually acceptable outcome. At this time all discussions from these meetings will be documents and all stakeholders informed of the outcome in writing.
Should you wish to submit a formal written complaint this must be done using the complaints and appeals form available from the office administrator.
Appeals Against Academic Results
If you believe that you have received an unfair assessment result, you have the right to appeal.
In the first instance, you must approach you assessor to ascertain the circumstances of the assessment and why you believe that the result is incorrect. The assessor will document these discussions for the records of Anntek. Where the assessor believes that the assessment result is not reflective of your level of competence, you will be given a further opportunity for assessment. Where the assessor believes that the assessment decision was correct, you will be required to lodge a formal written appeal using the complaints and appeals form available from the administration of Anntek. This must be completed within 14 days of receiving the result of the assessment.
Within 7 days of receiving the appeal, management of Anntek will negotiate with you to arrange a formal hearing where you will be given the opportunity to present evidence and a case as to why you believe the assessment result to be incorrect. Within 7 days of the hearing, you will be formally advised of the outcome
Other Appeals
Where you are dissatisfied with a decision made by Anntek in relation to its service, you must put the issues in writing to management. Upon receipt of the appeal by management you will be invited to attend a formal hearing where you will be given the opportunity to present your case and provide supporting evidence. This hearing will be attended by management and recorded by administrative staff of Anntek.
Formal notification of the outcome of the appeal will be communicated to you within 7 working days of the hearing.
Language Literacy and Numeracy Considerations
In order for Anntek to provide you with the best possible training and assessment, it is important that we understand your learning style so that learning and assessment activities can be adjusted to suit your needs and relevant support offered if necessary.
When completing your enrolment form, you may be asked to complete a short survey to tell us a little about yourself. This will determine the best way for you to learn. For example; some assessments may consist of a lot of reading and writing. However, you may feel that your writing ability will hinder your ability to complete your assessment. Therefore, the methodology for this assessment may be replaced by a verbal assessment activity that will gather the same evidence to demonstrate your knowledge. This will depend largely on the qualification or course that you are completing.
You may also be asked to do some simple reading and arithmetic to gauge your level of knowledge and skill in these areas. Given that this industry has some important mathematical calculations and reading requirements, it is important that we know your level of knowledge before we commence the training.
Where Anntek is unable to assist because of a higher-level language, literacy or numeracy issue, we will work in partnership with another organisation to ensure that all of your needs are met.
Student Support, Welfare and Guidance Services
In accordance with this organisation’s access and equity policy all participants will be treated equally and with respect by staff and other participants at all times.
Anntek offers you the most up to date information regarding:
• Career guidance
• Welfare and counselling services
• Employment opportunities
• Training initiatives and opportunities
Further information on all of the above topics are available by contacting the office administrator. Contact numbers are available at the back of this document.
It is the policy of Anntek that all participants have the most appropriate access to training and support resources, materials and services where required. If for any reason you feel that you may need assistance, whether it be of a personal nature or support with tuition, please do not hesitate to contact the office administrator for referral or speak directly with your trainer.
Anntek can offer you assistance with your learning throughout the entire course via:
• flexible learning and assessment
• one-on-one tutoring (attracts additional fees);
• referral to Fruition (attracts additional fees)
• pre-course interviews;
• training needs analysis;
All services offered by Anntek are confidential and non-judgemental to support you in realising your career potential. Whilst Anntek does not have the assistance of employed counsellors, referrals will be made wherever necessary.
Discipline
All staff and participants are expected to behave in a responsible manner.
Where it is identified that a student has not abided by the code of conduct and depending on the magnitude of the misconduct, staff may suspend the student from attendance until the misconduct is dealt with by management. Trainers/assessors will provide a written statement to the management of Anntek which details the circumstances of the misconduct.
The management upon receipt of the advice will advise you of the receipt of the statement from the member of staff and invite you to discuss the details of the statement. Management reserves the right to:
• Dismiss the statement; or
• Reprimand and provide ample warning to you that inappropriate and irresponsible behaviour will not be tolerated
Where management has identified that you has behaved irresponsibly or inappropriately, a verbal warning will be provided to you.
In circumstances where a student continues to misbehave, the same process will apply. However, at the conclusion of the discussions with management, you will be provided with a written warning. If it is further identified that the behaviour continues, management reserves the right to expel you from the course.
All documentation in relation to the discussions with management will be filed in a confidential manner on your file.
Where a participant has been expelled from a course, no refund of student fees will be applicable.
Issuance of Qualifications and Statements of Attainment
In accordance with the Vocational Education Training and Employment Act 2000, Anntek will ensure that all qualifications and statements of attainment are awarded within 21 days of successful completion of:
• Selected units of competency from accredited courses or qualifications
• Qualifications
• Exit points from qualifications
Various qualifications from training packages contain exit points. Exit points are points within a qualification where you may withdraw from training but may still be eligible for a lower level qualification.
Qualifications and/or statements of attainment will not be issued where all assessment information has not been received and attached to your file or fees remain outstanding.
Learning and Assessment Methodologies and Strategies
Anntek is committed to providing the best possible learning environment for all staff and participants to achieve the outcomes sought by industry. Therefore, the trainers will work with participants to ensure that the needs of each individual student are met in accordance with their own learning style.
The way a student learns will depend greatly on his/her ability to be able to interpret and comprehend the information being provided by the trainer and their ability to be able to apply this knowledge and skill in an assessment.
Anntek has developed generic learning and assessment methodologies that can be
contextualised/customised to suit your learning style, your working environment and the needs of your industry and employer.
Learning options available may consist of the following:
• Online learning
• Resource manuals
• Textbooks
• Practical on site activities
Assessment methodologies may consist of the following:
• Written and/or oral questions
• Direct observation of skills on site
• Project work
• Examinations
• Assignments
Further information on the learning and assessment methodologies and strategies may be obtained by contacting Anntek directly.
All assessments include clear information on the requirements for completing each activity whether they be questions (written or oral) or direct observation of your skills on site. Changes to assessment can be made at any time providing the assessor has sufficient opportunity to make amendments prior to conducting the activity and all evidence to substantiate the achievement of competency can be collected.
Upon completion of the assessment activity you will be provided with feedback on the result of the assessment whether you have been determined competent or not yet competent. In accordance with the principles of competency based training and assessment, if you have been determined not yet competent, you will be given two further opportunities to be reassessed. Where you have been unable to achieve competence after three assessments you will need to re-enrol in the unit/s or cluster/s at the fee rate of 50% of the unit of cluster cost.
Flexible Learning
Flexibility is a key concept underpinning the national training system. It is a philosophy and an approach which expands choice on what, when, where, and how people learn.
Employers benefit from the ability to integrate training into their workplace in a way that suits their operations, while learners can access training that best suits their learning style and helps them balance their work, life and education commitments.
Flexible learning includes a range of delivery modes such as:
• distance education
• mixed-mode delivery
• online/e-learning
• self-paced and self-directed learning.
As a student/client of Anntek, you are in control of your learning and we will work with you to develop your learning to further enhance your experience in the VET sector. So, if at any time you believe that we are not meeting your expectations, we would appreciate your feedback to ensure that we will in future meet all of your expectations.
Commonwealth and State Legislation
All participants and staff of Anntek are expected to comply with all relevant legislation at all times. Specific legislation in relation to your training will be included in your learning resources and assessment information. However, where a particular piece of legislation affects your participation in training, this will be advised immediately.
All Queensland legislation is available on line at www.legislation.qld.gov.au.
All Commonwealth legislation is available on line at www.scaleplus.law.gov.au/popacts.htm
Vocational Education Training and Employment Act 2000
The Vocational Education Training and Employment Act 2000 is in place to establish and support the continued development of high quality vocational education and training to meet the needs of industry and the community including the regulation of training organisations within Queensland.
Workplace Health and Safety Act 1995
The objective of the Workplace Health and Safety Act 1995 is to prevent or minimise a person’s exposure to the risk of death, injury or illness being caused by a workplace or work activities. The Act establishes a framework for placing obligations on persons for ensuring the health and safety of others, establishing regulations for industry and providing for the election of workplace health and safety representatives to oversee the implementation of safety provisions for employees and their clients.
Industrial Relations Act 1999
The objective of the Industrial Relations Act 1999 is to provide a framework that supports the rights and responsibilities of employers and employees by preventing discrimination in the workplace, ensuring that wages provisions are provided to a fair standard and that all employees male or female have equal rights and access to employment opportunities.
Commission for Children and Young People and Child Guardian Act 2000
The object of this the Commission for Children and Young People and Child Guardian Act 2000 is to establish the Commission for Children and Young People and Child Guardian to promote and protect the rights, interests and wellbeing of children in Queensland.
Copyright Act 1968
The Copyright Act 1968 aims to protect published work and eliminate the infringement of people to re-produce work without prior permission.
Privacy Act 1988
The Privacy Act regulates how personal information is collected, stored, used and disclosed
Anti Discrimination Act 1991
The purposes of this Act is to promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity, including work, education and accommodation
Sex Discrimination Act 1984
An Act relating to discrimination on the ground of sex, marital status, pregnancy, potential pregnancy or family responsibilities or involving sexual harassment
Disability Discrimination Act 1992
An Act relating to discrimination on the ground of disability
Fair Trading Act 1989
An Act to make provision with respect to unfair or undesirable trade practices, to regulate the supply of goods and services and to provide for consumer authorities.
Access to your Records
You may access your records where necessary at any time. If you wish to access your records you must first contact Anntek to obtain permission. You will be required to provide sufficient evidence of identification (preferably a driver’s licence or passport) before the office administrator will grant you access to your records. You will be able to view all records privately and take copies where necessary for a nominal charge. No other parties will have access to your records without your prior written permission. Should you wish to permit a third party access to your records, this will need to be clearly indicated. You will need to provide the details of the third party seeking to access your records and the third party will have to provide suitable identification prior to any records being released. Student Support Services
Where Anntek is unable to assist you internally and where there may exist personal circumstances or issues that affect your participation, we offer the following contact numbers. Should you feel that you are unable to contact these agencies yourself, the staff of Anntek will be happy to assist with any enquiries on your behalf where possible.
• Fruition Australia 1300 TUITION (884 846)
• Centrelink 131 021
• Mission Australia Helpline 1300 886 999
• Salvation Army Care Line 3831 9016
• Life Line 131 114
• Kids Helpline 1800 55 1800
• Alcohol and Drug Information Service 3236 2414
• Drug-Arm 1300 656 800
• Interpreting Service 131 450
• Statewide Sexual Assault Helpline 1800 010 120
• Youth Emergency Service (Accommodation) 3357 7655
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